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Terms of service

This is an agreement between you and Airtime Rewards Limited (details below), who are the company behind the Airtime Rewards mobile application (AR,us,ourorwe). Please read the following terms and conditions carefully. These terms, along with the Privacy Policy discussed below (and provided for at https://www.airtimerewards.co.uk/privacy.html), (together, these terms and conditions and the Privacy Policy are called theTerms), govern your access to and use of the AR mobile application (theApplication) and any related interactive, supplemental and informational services made available to you as a consumer (Services) on any media platform (as described below) (together, the Application and Services are called thePlatform), and constitute a binding contract between you, as a user of the Platform, and AR, the provider of the Platform (theAgreement). Your access to and use of the Platform requires your compliance with and agreement of these Terms. By downloading the Application, or accessing and/or using any part of the Platform, you agree to be bound by this Agreement. If there is anything in this Agreement which you don’t understand, please contact us at info@airtimerewards.co.uk so we may be able to help you.


Information about us

We operate the Airtime Rewards Application, associated Services and Q-Park Rewards Programme. We are Airtime Rewards Limited, a limited company registered in England and Wales under company number 08731821 and with our registered office at Airtime Rewards Ltd, 5th Floor, Queens House, Queen St, Manchester M2 5HT. Our main trading address is at Airtime Rewards Ltd, 5th Floor, Queens House, Queen St, Manchester M2 5HT.

What we do in a nutshell

We operate the Platform in accordance with these Terms which allows you to easily join, set up, manage and collect loyalty rewards (this is broken down into Rewards and the collection of Rewards leads you to be able to obtain spendable Rewards known as Airtime Rewards) in a number of different ways and redeem such Airtime Rewards as simple pre-paid credit, package bundles and/or monthly credit to offset against or apply towards your mobile phone bill (whether pre-paid or monthly). Other rewards can also be collected through the Q-Park Rewards Programme. These rewards can either be cash rewards or retailer gift vouchers.

Registration

We do not accept users with phone numbers from outside the UK, and we are not liable to or for any losses experienced by any person or business that is outside the UK. You will be unable to register for the Application if you are unable to provide a valid UK phone number or email address. We do not accept phone numbers which are not mobile phone numbers.

License

In consideration of you agreeing to abide by these Terms, we grant you a non-transferable, non-exclusive, personal licence to use the Application and Services on the supported devices (Devicesand each aDevice), subject to these Terms and the Appstore Rules or GooglePlay Rules incorporated into these Terms by reference. We reserve all other rights. You may download one copy of the Application onto your Device and access, view, use and display the Platform on the Device for your personal, non-commercial purposes only. Except as expressly set out in these Terms or as permitted by any local law, you agree: (i) not to copy the Application or Services except where such copying is incidental to normal use of the Application, or where it is necessary for the purpose of back-up or operational security; (ii) not to rent, lease, sub-license, loan, translate, merge, adapt, vary or modify the Application or Services; (iii) not to make alterations to, or modifications of, the whole or any part of the Application, or permit the Application or any part of it to be combined with, or become incorporated in, any other programs; (iv) not to disassemble, decompile, reverse-engineer or create derivative works based on the whole or any part of the Application or attempt to do any such thing except to the extent that (by virtue of section 296A of the Copyright, Designs and Patents Act 1988) such actions cannot be prohibited because they are essential for the purpose of achieving inter-operability of the Application with another software program, and provided that the information obtained by you during such activities: (iv)(a) is used only for the purpose of achieving inter-operability of the Application with another software program; (iv)(b) is not unnecessarily disclosed or communicated without our prior written consent to any third party; and (iv)(c) is not used to create any software that is substantially similar to the Application; (v) to keep all copies of the Application secure and to maintain accurate and up-to-date records of the number and locations of all copies of the Applications; (vi) to include our copyright notice on all entire and partial copies you make of the Application on any medium; (vii) not to provide or otherwise make available the Application in whole or in part (including object and source code), in any form to any person without prior written consent from us; and (viii) to comply with all technology control or export laws and regulations that apply to the technology used or supported by the Application or any Services (“Technology”). By accepting these Terms you agree that all confidential information, copyright and other intellectual property rights in our Technology belong to us or the people who have licensed us to us such intellectual property rights. You acknowledge that you have no right to have access to the Application in source-code form.

Further applicable terms when Application downloaded from iTunes

The following terms also apply where you acquire our Application from the iTunes Store (iTunes-Sourced Software):

Further applicable terms when Application downloaded from GooglePlay

The following terms also apply where you acquire our Application from the GooglePlay Store (GooglePlay-Sourced Software):

Messaging and Push Notifications

As part of the Services we provide, you may receive push notifications, local client notifications, text messages, pictures messages, alerts, emails, advertisements, promotions or other types of messages directly sent to you outside or inside the Application (“Push Messages”). You have control over the Push Messages settings, and can opt in or out of these Push Messages through the Services or through your Devices’ operating system (with the possible exception of infrequent, important service announcements and administrative messages). Please be aware that messaging fees may apply depending on the plan you have with your Network Provider.

Earning Rewards

Once you use the Services through the Application, you will have the ability to earn Rewards in a variety of ways (as indicated in the Application). You are responsible for ensuring that Rewards are properly credited, and you should check your Account regularly.

Rewards When You Shop

Our Rewards When You Shop program lets you associate one or more of your credit or debit cards issued from certain card networks, stores or card issuers (each, a “Card”) with your Account using the Application, so you can be eligible to receive Rewards when you use that Card at a participating Merchant for certain qualifying purchases (“Card Rewards”). If you choose to associate a Card with your Account, we will direct you to a secure site operated by Airtime Rewards Limited, where you will be required to provide your Card information and agree, that certain transaction information from your associated Card can be shared with us as well as other Card network or issuer-specific terms and conditions, as applicable. We are responsible for the security of processing and transmitting your cardholder data in line with the Payment Card Industry Data Security Standard (“PCI-DSS”) when you associate one or more of your credit or debit cards on your account. We will use the information provided by a Card network or issuer solely to enable your participation in Rewards When You Shop by enabling redemption of offers from participating Merchants, sharing return information with participating Merchants to enable us to validate offer eligibility, award Points and/or Rewards and provide aggregated and anonymised reporting to the applicable participating Merchants, and for no other purpose. We, and each Card network or issuer, will not be responsible for any errors or mistakes associated with that secure site and we will only store your card number in accordance with these Terms and for the sole purpose of continued ability to participate in the Rewards When You Shop program. The Card network or issuer will register your Card on our behalf and will provide a non-Card number identifier to us that relates to your associated Card. Card networks and issuers’ only role in Rewards When You Shop is to provide data from your associated Card to enable your participation in Rewards When You Shop. Once you have associated a Card with Rewards When You Shop, you may remove the association at any time through the Application, however the Card network or issuer may still continue to deliver to us information about your returns at participating Merchants for a limited period of time after the association has been removed to use solely for the above purposes. You may only associate a Card with your Account if you are a registered user of the Application who also has a valid UK phone number associated with your Account. Card Rewards may not be used until a certain time period (for example, for statutory and other return policies associated with that participating Merchant) has expired. Typically this is between 30 and 45 days (or other statutory or other limits or expiries placed on the specific goods or services from time to time). If you make a return, the transaction is invalidated, disputed, or does not settle for any reason, then some or all pending Rewards will be removed from your Account, as determined and at our sole discretion. If you make a return for cash, store credit or credit to a different credit card, we may still need to take away some or all of your pending Rewards accordingly. We and the Card networks and issuers are not in any way liable for your use of the Card at a participating Merchant or elsewhere, any issues you might have with the participating Merchant or the Card issuer, or any returns or attempted returns at the participating Merchant. Unfortunately we and the Card networks and issuers cannot be liable for any errors or omissions in awarding the Rewards for a number of reasons, including because we cannot control the accuracy of the information we may receive from a participating Merchant.

Redeeming Airtime Rewards

You may only redeem airtime rewards (Airtime Rewards) listed in the Rewards section of the Application. You can select any credit package or bundle package available at that time for which you have accumulated sufficient balance for redemption. To redeem, click the selected item and follow instructions provided to claim the Airtime Reward. For some Airtime Rewards all you need to do is select the applicable package to apply it to your Account, which in turn will then be seen as a credit on your mobile phone bill (you will see Airtime Rewards Limited or AR as the provider of a credit on your phone bill) with your applicable Network Provider (depending on the actual date of redemption this may be seen as being redeemed against your current month’s bill or the following months bill). Other Airtime Rewards (for example where such Airtime Reward is to be applied as a pre-pay top-up) you will receive an SMS with specific details on how to claim (with applicable instructions and time limits imposed). PAYG vouchers are only valid for 90 days. For each pre-pay top-up Airtime Reward you will be given a unique code which is issued by the applicable Network Provider to us, and once you have applied the sufficient number of Rewards to claim the specific Airtime Reward (listed in the Rewards section of the Application), we will provide you with the unique code and we are not responsible or liable for its value or the process as the Network Provider is in the position to supply and accept the unique codes. The application of an Airtime Reward is carried out directly by us. We apply the Airtime Reward with the specific Network Provider selected, which in usual circumstances should be completed within 24 hours, however, we shall not be liable for any delay in such completion as (and as detailed previously in these Terms), technology can present faults, issues and delays. You can access your unique code and the redemption process in the 'Transactions' section of the Application. Any communication which is detailed as being necessary to being sent to or applied to a particular phone number will be to the phone number provided. You are responsible for maintaining the accuracy of your contact information in your Account. We may modify the list of Airtime Rewards periodically, and reserve the right to modify the values and number of Rewards required for redemption of the Airtime Rewards at any time for any reason. We are the supplier of the Airtime Rewards, and any issue which you may have with the Airtime Rewards or the redemption process should be made in the first instance to us at support@airtimerewards.co.uk. We will not however be responsible for the actions of the Network Providers in their administration and/or acceptance of the (unique codes).

Redeeming Rewards to your Bank Account

You may only redeem Rewards listed in the Rewards section of the Application. You can select any monetary amount available at that time for which you have accumulated sufficient balance for redemption. To redeem, click the selected item and follow instructions provided to claim the reward to your bank account. You are responsible for providing accurate bank account details and sort code when redeeming your reward and we cannot be held accountant for incorrect details being provided at the point of redemption.

Redeeming Rewards as Gift Cards

You may only redeem Rewards listed in the Rewards section of the Application. You can select any monetary amount available at that time for which you have accumulated sufficient balance for redemption. To redeem, click the selected item and follow instructions provided to claim the reward to your bank account. Once you have chosen the reward and it has been issued there is no way of reversing the transaction.

Network Providers

We are proud to offer an impressive number of Network Providers who are supported on our Platform, and these will be displayed in full detail on our Application at the Supported Networks area.

Application of Airtime Rewards to another person

You can choose to gift your hard-earned Airtime Rewards to any person you choose as long as their particular mobile phone number (and therefore their Network Provider) is supported by us and detailed on our Platform (within the Supported Networks area). You are able to do this by simply selecting a contact from your phone book (from the phone number registered with your Account) when the Airtime Reward redemption process is undertaken.

Payment

The use of the Services and the Application is currently made available to users free of charge; however, while it is not currently intended, we reserve the right to charge a fee for using the Application and associated Services at any time. If we begin charging a fee for your continued access to the Application and associated Services, we will aim to give you at least 14 days prior notice so you can opt out of the Services and uninstall the Application. If you choose to opt out of the Services, we may forfeit any or all Points and/or Rewards in your Account after the prior notice period. We may, at any time, and in any event not more than once per year, deduct 250 Points from your Account for account and other administration purposes, and we will not be liable to you for this loss of Points as a result of our right in accordance with these Terms.

Rules of Acceptable Use

In addition to the other requirements within these Terms, this section describes specific rules that apply to your use of the Application and the associated Services (“ Rules of Acceptable Use”).

Forfeiture of Rewards for Inactivity

We may deem your account inactive if you have not actively used the application for 180 days or more. Once your account is deemed inactive, any or all rewards and/or pending rewards within your account may be forfeited at any time, without notice and at our sole discretion, and we may terminate the account.

Termination and Cancellation

You may terminate your Account at any time and for any reason by deleting your Account via the Application or by sending us an email notice with the subject line “please cancel my Airtime Rewards membership” to info@airtimerewards.co.uk and requesting to be removed from the Platform. By cancelling your membership, the account registered to you will be terminated and may no longer be accessible, and all Points and/or Rewards will immediately be forfeited. Any termination request will be handled within 30 days of receipt of such a request by us. Any suspension, termination or cancellation will not affect your obligations to us under this Agreement and these Terms (including but not limited to ownership, indemnification and limitation of liability), which are intended to survive such suspension, termination or cancellation.

Third Party Services, Websites or Resources

The Application and associated Services may contain content or services provided by third parties and/or links to third party services, websites or resources. We are not responsible or liable for the availability, accuracy, functionality, adherence to third party policies or our policies, or the legality of, and we do not endorse, such websites, services or resources or the content, products, or services on or available from such websites or resources. You are solely responsible for and assume all risk arising from your use of any such websites, services or resources.

Reliance on Information Posted

Commentary and other materials posted on our Application are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our Application, or by anyone who may be informed of any of its contents. We will not be responsible or liable to any third party for the content or accuracy of any materials posted by you or any other users of our Application.

Written Communication

Applicable laws require that some of the information or communications we send to you should be in writing. When using our Application and associated Services, you accept that communication will be mainly electronic. We will contact you by e-mail, text message (SMS) or provide you with information by posting notices on our Application. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

Our Liability/Disclaimers

Your use of the Platform is at your sole discretion and risk. We will not be responsible (to the extent we are able to do so by law), for any harm to your computer or Device, loss of data, personal injury, property damage, or other harm that results from your use of the Services and/or Application. Due to the nature of the Internet and technology, the Services are provided on an “as available” and “as is” basis, and as such we do not make any warranties or promises: (i) regarding the security, accuracy, reliability, timeliness and performance of the Services; or (ii) that the Services and/or Application will be error-free or that any errors will be corrected. We will not be liable, and you are solely responsible, for any access or usage charges charged by your wireless carrier/Network Provider related to any Device that you use to access or use the Application or Services.

Indemnity

You agree to defend, indemnify, and hold us, our officers, directors, employees and agents, harmless from and against any claims, liabilities, damages, losses, and expenses, including without limitation all reasonable legal fees and costs, arising out of or in any way connected with (i) your access to or use of the Application or Services; (ii) your breach of this Agreement and/or your breach/violation of these Terms, including without limitation any representations made herein; or (iii) your breach/violation of any third party right, including without limitation any intellectual property right, or publicity, confidentiality, property or privacy right.

Changes to these Terms and other documents

We may revise these Terms from time to time but the most current version will always be at: https://www.airtimerewards.co.uk/terms.html

Dispute Resolution

If you have a dispute with us relating to this Agreement, the Application and/or associated Services, then, in the first instance, please contact us at support@airtimerewards.co.uk and we will attempt to resolve the dispute informally and within a reasonable timeframe. In the unlikely event that we are not been able to resolve a dispute informally within a reasonable timeframe, we will discuss and agree with you the most effective way of resolving the dispute, and further, before any legal action is taken, we urge you to comply with any and all Pre-Action Protocols to save time, effort and ultimate cost/loss.

Events outside our control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations that is caused by events outside our reasonable control (Force Majeure Event). A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation): (i) strikes, lock-outs or other industrial action; (ii) civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war; (iii) fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster; (iv) impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport; (v) impossibility of the use of public or private telecommunications networks; (vi) the acts, decrees, legislation, regulations or restrictions of any government; and (vii) pandemic or epidemic. Our performance of obligations is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations may be performed despite the Force Majeure Event.

Waiver

If we fail to insist upon strict performance of any of your obligations under this Agreement or these Terms, or if we fail to exercise any of the rights or remedies to which we are entitled, this will not constitute a waiver of such rights or remedies and will not relieve you from compliance with such obligations. A waiver by us of any default will not constitute a waiver of any subsequent default. No waiver by us of any of these Terms will be effective unless it is expressly stated to be a waiver and is communicated to you in writing.

Severability

If any court or competent authority decides that any of the provisions of this Agreement or these Terms are invalid, unlawful or unenforceable to any extent, the term will, to that extent only, be severed from the remaining terms, which will continue to be valid to the fullest extent permitted by law.

Governing Law and jurisdiction

This Agreement and these Terms and any dispute or claim arising out of or in connection with this Agreement and these Terms or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Any dispute or claim arising out of or in connection with such Agreement or Terms or their formation (including non-contractual disputes or claims) will be subject to the non-exclusive jurisdiction of the courts of England and Wales.

Contact, Feedback and Complaints

In all instances please use the details and contact information available at https://www.airtimerewards.co.uk.

Other and Acceptance

You should print a copy of these Terms for future reference.

Last updated June 30, 2020

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Airtime Rewards Limited 2020 | Airtime Rewards Limited is a company registered in England and Wales (No. 08731821)